Helpful Information

Commissary / Indigent

Incarcerated individuals each have their own commissary account. Incarcerated individuals may purchase hygiene articles, personal clothing, stationary, and food items at their own expense. The facility provides indigent kits to any incarcerated individuals who have no funds in their commissary account. These kits include personal hygiene and stationary items. No packages or items of any type are accepted through the mail.

Secure Packages

Families can also send packages which include similar items available as the commissary items purchased by incarcerated individuals.

Via Website: Access Securepak (

Via Telephone: 800-546-6283


Money can be deposited into their commissary account by cash deposit at the facility in the kiosk located in the lobby, or via electronic deposit or telephone. No funds of any type are accepted through the mail, incarcerated individuals can use these funds for commissary purchases, telephone use, medical fees, and to purchase entertainment on tablets.

Via electronic deposit at:

Via telephone: 1-866-345-1884

Telephone Calls

Individuals held in our facility cannot receive telephone calls. There are collect telephones in all housing units and holding cells that require you to accept charges and set up an account with the telephone vendor. Individuals can also use their own funds to pay for telephone calls. All family and friend accounts are set up and funded online at:

Technical issues can be addressed with Paytel by contacting 1-800-729-8355


There is no in-person visitation permitted at the facility. All visitation is virtual and conducted on video visit kiosks located in each housing unit of the facility. The cost of the visit is charged to the visitor who is responsible for initiating the visits. Visits can also be scheduled using the video visit kiosks located in the Detention Center lobby at no charge to the visitor.

All visitations must be set up and funded at:

Visits with Attorneys and other professional visitors can be held either in person or via, telephone Google Meet or Zoom which allows for more contact with them. These visits must be scheduled in advance and will only be approved after verification of the professional visitors’ credentials. Attorneys wishing to meet with clients in person must have valid identification to enter the facility. All Attorney visits are only granted after Correctional Staff have verified the Attorney is currently licensed to practice law and is in good standing.


Individuals do not receive personal mail at the facility other than privileged and legal mail. All mail goes through a mail processing center off-site which scans all mail. Once the mail is received by the processing center it is searched and scanned into the system. Individuals may view their mail on the tablets provided to them. No money, checks, magazines, newspapers, packages, etc. will be accepted at this facility.

All mail must be addressed as follows:
Garrett County Detention Center
Incarcerated Individual Name/Identification Number - 5263
P.O. Box 1824
Greensboro, NC 27419

Public Information

Information concerning incarcerated individuals at the Garrett County Detention Center is available to the public. Such information will be provided contingent upon the safety and security of the facility, incarcerated individuals, and staff and in accordance with applicable state laws.

Prison Rape Elimination Act

The Garrett County Detention Center has zero tolerance regarding sexual abuse and sexual harassment in this facility. The Detention Center will take appropriate affirmative measures to protect all incarcerated individuals from sexual abuse and sexual harassment and promptly and thoroughly investigate all allegations of sexual abuse and sexual harassment.

Incarcerated individuals may report sexual abuse or sexual harassment incidents anonymously or to any staff member they choose. Staff shall accommodate all incarcerated individuals’ requests to report allegations of sexual abuse or sexual harassment. Staff shall accept reports made verbally, in writing, anonymously or from third parties and shall promptly document all verbal reports. A PREA hotline is available on all incarcerated individuals’ telephones to anonymously report any allegations of sexual abuse or harassment. All incidents, threats or allegations of sexual abuse or sexual harassment regardless of source shall be documented and referred for investigation. Sexual abuse and sexual harassment reports shall only be made available to those who have a legitimate need to know, and only in accordance with policy and applicable law.

All incarcerated individuals who report sexual abuse or sexual harassment or cooperate with sexual abuse or sexual harassment investigators shall be protected from retaliation.

Protective measures, including housing changes, transfers, removal of alleged abusers from contact with victims, administrative reassignment of the victim or alleged perpetrator to another housing area and support services for inmate who fear retaliation shall be utilized. Victims of sexual abuse or sexual harassment will be referred to mental health to provide victim advocate services and counseling.